Most companies don’t realize their IT managed services provider is underperforming — until something breaks. But the biggest problems usually show up long before a full-blown failure.
If you’re growing and technology is starting to feel like a burden, these warning signs may sound familiar.
1. You’re Still the One Putting Out IT Fires
If your team keeps running into small issues — login problems, slow apps, annoying glitches — and you’re the one escalating them, your IT provider isn’t doing their job.
What this means: They’re reactive. Good IT managed services should prevent issues before they disrupt your team.
2. Support Always Feels Slow or Confusing
If tickets sit unanswered or your team avoids submitting them altogether, that’s not just a support issue — it’s a business risk.
What this means: Your current IT provider doesn’t have the processes or bandwidth to keep up.
What to expect instead: Clear SLAs, consistent communication, and support you can trust to show up when it matters.
3. Security Is Just a Tool, Not a System
Basic antivirus and backups aren’t enough. If your provider isn’t actively reviewing risk, training your users, or updating protections, they’re leaving gaps.
What this means: You’re vulnerable — and your provider isn’t taking ownership.
What to expect instead: A layered security strategy, built into your IT managed services plan, with regular reviews and updates.
4. Every Growth Move Feels Like a Tech Crisis
Opening a new location or hiring remote staff shouldn’t throw your operations into chaos. If every change means new hardware, VPN issues, or long delays, your IT setup isn’t scalable.
What this means: You’ve outgrown their playbook.
What to expect instead: A modern, cloud-first approach that grows with you — not against you.
5. You Have No Real IT Plan — Just Bills
If you’re not sure where your IT budget is going, what you’re paying for, or what needs to happen next, you’re not being served. You’re being billed.
What this means: There’s no roadmap — and your provider isn’t helping you think strategically.
What to expect instead: Visibility, planning sessions, and a partner who brings ideas — not just invoices.
🎯 Time for a Better IT Managed Services Partner?
If any of this sounds familiar, your business may have outgrown your current provider. At Stringfellow Technology Group, we help companies stop babysitting IT and start using it to scale smarter.
✅ Fewer disruptions
✅ Stronger security
✅ Clearer planning
✅ Friendly support that actually solves things
Let’s walk you through the IT Playbook we use to help businesses grow.
